Legal
Data Deletion Policy
Last updated: January 2024
1. Introduction
eGotickets values the privacy and security of our website users' personal information. This Data Deletion Policy outlines the procedures and guidelines for the deletion of data collected and processed through our website. The policy applies to all data handled by eGotickets through our website, including user accounts, contact forms, cookies, and any other personal or sensitive data.
2. Data Retention Period
eGotickets will retain user data collected through the website only for as long as it is necessary to fulfill the purpose for which it was collected or as required by applicable laws and regulations. The data retention period may vary depending on the type of data and its purpose:
User Account Information
Data associated with user accounts will be retained as long as the account is active or for a reasonable period afterward to allow for reactivation if needed.
Contact Form Submissions
Data submitted through contact forms will be retained for a reasonable period to address inquiries and provide customer support.
Cookies and Analytics
Data collected through cookies and website analytics will be retained as described in our separate Cookie Policy.
3. Data Deletion Process
When the data retention period expires or when a user requests the deletion of their data, eGotickets will ensure the secure and permanent removal of the relevant data. The data deletion process follows these steps:
Data Identification
eGotickets will identify the data to be deleted, including any copies and backups.
Secure Deletion
The data will be securely and irreversibly deleted from our website's databases and all other systems where it was stored.
Backup Deletion
If any backups contain the data scheduled for deletion, these backups will be overwritten or securely purged to ensure complete removal.
Third-Party Data Processors
In cases where eGotickets uses third-party data processors, we will ensure that they also delete any personal data they hold in accordance with this policy.
Confirmation
A confirmation email or notification will be sent to the user to confirm the successful deletion of their data.
4. Data Deletion Exceptions
In some situations, eGotickets may be required to retain certain data even after receiving a deletion request. These exceptions include:
Exceptions to Deletion
- - Compliance with Legal Obligations: Data that needs to be retained to comply with applicable laws, regulations, or legal processes will be exempt from deletion until the requirement is fulfilled.
- - Dispute Resolution: If there are ongoing disputes, investigations, or claims related to a user's account or activity, the relevant data may be retained until the resolution of the matter.
- - Anonymized Data: Data that has been anonymized and no longer directly identifies an individual may be retained for analytical purposes.
5. How to Request Data Deletion
Users who wish to request the deletion of their personal data can do so by contacting eGotickets through the designated channels. eGotickets will respond to deletion requests promptly, and the data will be deleted within a reasonable timeframe, subject to any exceptions mentioned in this policy.
6. Policy Review
This Data Deletion Policy will be reviewed and updated periodically to ensure its continued effectiveness and compliance with changing legal requirements and best practices. For questions or concerns related to this policy or data protection at eGotickets, users may contact our Data Protection team at info@egotickets.com.
Want to delete your data?
Contact our Data Protection team to request deletion of your personal information.